Bryspun: great customer service!

I just faxed them a letter about my broken circular needle. I got a phone call within an hour from a service rep.

She apologized, wanted to know if I still had the packaging, and explained that it's a known problem that they had early on when they came out with the circulars. Something about the glue not withstanding changes in temp and elevation.

They've completely revised the product and are sending me a new one, plus a free set of DPN's size 3.

So, kudos for Bryspun!